Support

We're here to help you get the most out of Clara.

Email Support

Get help from our team

support@theclaraai.com

Response Time

We typically respond within

24-48 hours

Frequently Asked Questions

Getting Started

How do I connect my calendars?

After signing in, go to Settings and tap "Connected Calendars". You can connect Google Calendar, Microsoft Outlook, and Apple Calendar. Simply tap the service you want to connect and follow the authentication prompts.

Is my data secure?

Yes, we take security seriously. All data is encrypted in transit and at rest. We use industry-standard OAuth protocols for calendar authentication, meaning we never see your calendar provider passwords. Read our Privacy Policy for more details.

How do I enable Health integration?

Go to Settings and tap "Health Access". You'll be prompted to grant Clara access to specific health data like sleep, steps, and heart rate. This data helps us provide more personalized insights and recommendations.

Common Issues

My calendar events aren't syncing

Try these steps:

  1. Pull down to refresh on the calendar view
  2. Check that your calendar is still connected in Settings
  3. Disconnect and reconnect the calendar
  4. Ensure you have a stable internet connection

I'm not receiving notifications

Make sure notifications are enabled:

  1. Open your device Settings
  2. Find Clara in the app list
  3. Tap Notifications and ensure they're enabled
  4. Check that "Do Not Disturb" is not active

The app is running slowly

Try these solutions:

  1. Force quit and restart the app
  2. Update to the latest version of Clara
  3. Restart your device
  4. Ensure you have sufficient storage space

Account Management

How do I delete my account?

To delete your account and all associated data:

  1. Open Clara and go to Settings
  2. Scroll down and tap "Delete Account"
  3. Confirm your decision

Alternatively, email us at support@theclaraai.com with the subject "Account Deletion Request" and we'll process your request within 30 days.

How do I request my data?

You can request a copy of your data by emailing support@theclaraai.com with the subject "Data Export Request". We'll provide your data within 30 days.

Feature Requests & Feedback

We love hearing from our users! If you have ideas for new features or ways we can improve Clara, please email us at support@theclaraai.com with the subject "Feature Request" or "Feedback".

Still Need Help?

If you couldn't find the answer you're looking for, please don't hesitate to reach out to our support team at support@theclaraai.com. Include as much detail as possible about your issue, including: